Welcome to the Support Center
Go to our statuspage for current health and operation status of our systems.
Guide
The People Speak User Guide is comprehensive "how-to guide” to help you use the software. Most questions can be answered here.
Can’t find what you need?
If the materials on this page can’t help you, contact our support team directly. One of our team members will respond shortly.
Mailers Templates
Click here for editable source documents you can use while crafting your own.
Press Releases
Click here for examples and assets to make writing your own faster.
Internal Tools
See examples of a study session presentations, city training manuals, annual report - engagement data.
Training Videos
Build a Meeting
Basics of creating your first meeting. Run time: 4:14 minutes
How to use Minutes
After the meeting use the minutes feature to quickly create and organize notes, public input, and tally votes and decisions - then publish the minutes to the site. Run time: 4:56 minutes
How to use Labels
Add labels to your meetings to organize procedural items and sections, such as consent agenda. Run time: 4:09 minutes
Items - Default Labels
Set labels that will pre-populate the Meeting Items section by default.
Decision-maker experience
See what the experience is like for decision-makers, such as planning commissioners. Run time: 2:02 minutes
How to use Decision Making Criteria Templates
Set up content snippets for common Decision Making Criteria and assign to your Bodies to make creating Items faster. Run time: 2:57 minutes
Live Stream Microsoft Teams meetings
Via OBS -> Facebook Oct 18, 2020 (Update 2/27/21: you can now broadcast from OBS (and any live streaming platform using RTMPS, such as Zoom, etc) directly. Run time: 3:29 minutes
Live Stream Zoom meetings
Demonstration of City of Lakewood, City Council Public Hearing March 23, 2020 7:00 PM using embed Zoom live stream. Run time: 0:15 minutes
Overview
Learn the basic concept of People Speak in a short animated video. Run time: 1:07 minutes