Phone-in Comments with Google Speech-to-Text Technology
Now citizens can leave comments on your public meeting items and cases by phone!
Highlights:
We use voice commands and Google’s powerful speech recognition to automatically transcribe audio to text. We make it easy for citizens to provide the same demographic information collected in-person or online in order to mimic the existing public hearing process.
Citizens are able to leave comments for specific issues, reducing any manual sorting by staff.
Comments are recorded as a voice mail and are transcribed in near real-time, both the audio recording and text file is delivered to your site.
Cities can pick the phone number they’d like, opting to select a local area code to avoid long distance charges from carriers.
Each item or case gets assigned a unique four-digit code, that can be included on mailers or other materials to help cross the digital divide for those citizens who do not have or prefer not to use a computer or smartphone.
Since Google’s speech recognition accuracy varies depending on the commenters ability to articulate clearly, there is also an ability to edit the automated transcription as necessary.
Phone-in Comments are moderated just as comments submitted via the web (staff receives notice of a new comment, comment can be approved or rejected) and will be soon available as Live Comments during a meeting.
Citizens can opt to get SMS notifications for receipts of comment and when their comment is approved or rejected.
Easy-to-use Phone-in Comments:
